/design & innovation against poverty/



Strategic PES: Product-Experience-Service, a visual tool to support SMEs through service-dominant logic

Category : /publications · No Comments · by Dec 8th, 2014
Mejia Sarmiento, J. R., & Parra, J. (2014). Strategic PES: Product-Experience-Service, a visual tool to support SMEs through service-dominant logic. Touchpoint, The Journal of Service Design, 6(3), 80–85.


KEYWORDS: SMEs, Visual thinking, Service-dominant logic.

The National Design Program, as part of the Ministry of Commerce, Industry, and Tourism of Colombia, promotes “design as an innovation driver for SMEs through the development of projects, workshops, and by providing information in this field within three strategic lines: knowledge transfer, promoting successful cases, and public policies.” The Strategic PES tool that is presented below was developed within the first line to tackle design-driven innovation projects. It has been applied in several workshops and subsequently as part of the Integral Design Tutoring Project.


To read it here: https://www.academia.edu/9674576/Strategic_PES_Product-Experience-Service_A_visual_tool_to_support_SMEs_through_service-dominant_logic


Touchpoint Vol. 6 No. 3 – Blurring Boundaries

Service design has gained considerable recognition in recent years, and as a result, there is less “navel gazing” than in its formative years. Kerry Bodine – a regular contributor to Touchpoint – describes service design as encompassing the behind-the-scenes activities that enable companies to deliver customer-oriented services. And with the breadth of these activities continually increasing, service design finds itself working alongside (and influencing) various other disciplines. In the Feature section, service designers share their stories in how their practice is evolving in new and exciting ways. Because when service designers cross paths with practices such as UX design, CX, Lean and Agile, each discipline is strengthened. More here: https://www.service-design-network.org/touchpoint/vol-6-3-blurring-boundaries


Javier Ricardo Mejia Sarmiento

Speaker, facilitator and exhibitor about design + innovation

Category : //events · No Comments · by Nov 8th, 2014

Presentations, workshops and exhibitions about design and innovation at over 50 locations around the world

/// SPEAKER (more information about my presentations here: http://jrms.pktweb.com/?cat=54)

/// WORKSHOP FACILITATOR (more information about my workshops here: http://jrms.pktweb.com/?cat=36)

/// EXHIBITIONS AND EVENTS (more information about events and exhibitions of my work here: http://jrms.pktweb.com/?cat=49)

  • 2016 Delft, The Netherlands. Ph.D. Day Prototype Exhibition, TUDelft.
  • 2009 Eindhoven, Nl. Dutch Design Week.
  • 2008 Delft, The Netherlands. ExhibitionFormstudy, TUDelft.
  • 2005 Ibague, Colombia. Salon Departamental de Arte.
  • 2004 Bogota, Colombia. Kassani, Expodiseño y Expoconstruccion.
  • 2003 Bogota, Colombia. 7mo Salón de Diseño Industrial.
  • 2002 Bogota, Colombia. Museo de Arte Moderno Bogota.

Integral Design Tutoring Model as a Knowledge Transfer Strategy for SMEs in Colombia

Category : /publications · No Comments · by Oct 22nd, 2014
Mejia Sarmiento, J. R., Jimenez, J. E., & Chavarria, D. (2014). Integral Design Tutoring Model as a Knowledge Transfer Strategy for SMEs in Colombia. In J. Salamanca, P. Desmet, A. Burbano, G. Ludden, & J. Maya (Eds.), The colors of care: 9th International Conference on Design & EmotionThe colors of care (Vol. 1, pp. 288–300). Bogota, Colombia: Universidad de los Andes, Facultad de Arquitectura y Diseño, Ediciones Uniandes. Retrieved from http://doc.utwente.nl/93965/


KEYWORDS: Design knowledge transfer, empathy and emotional intimacy, tutoring, Contextual design approach and Colombian SMEs.

Colombia has been transformed into the third country with the best business environment in L.A.; however, investment in Research, Development and Innovation (RD&I) is only 0,2% of the GPD. Taking into account that 98% of the Colombian enterprises are SMEs, from which 5% invest only 2% of its annual budget in design, the National Industrial Design Program (MinCIT) saw the need to develop the Integral Design Tutoring Model. The model makes a bet for empathy and emotional intimacy as tools to transfer the necessary knowledge so that the local businessperson develops an innovation culture based on design thinking. To test the model, the Integral Design Tutoring Project was developed as a pilot. This four months project allowed an interdisciplinary team, conducted by designers, to accompany twenty SMEs. Through a process developed in three stages it was possible to prove that, through empathy and emotional intimacy, one can achieve knowledge transfer to business people and their organizations in an effective, efficient and successful way. This knowledge transfer allows the organization to develop human centered design processes in a systematic, independent and autonomous way.

The full paper here: Paper D&E 2014.

Mi participación en “las cosas que pasan en Javeriana Estéreo”

Category : //events · No Comments · by Aug 16th, 2013

Gracias a una breve entrevista los miembros del panel de discusión tuvimos la posibilidad de hablar de la importancia estratégica del diseño industrial en nuestro país. Se habló del diseño y el sector productivo, del diseño y la sociedad y de los múltiples espacios de participación de este disciplina en el desarrollo de nuestro país.

Para oír el programa pueden ir al link: las cosas que pasan

Campus Creativity Colombia 2013

Category : //events, //MinCIT · No Comments · by Apr 1st, 2013

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Qué es CAMPUS COLOMBIAS [EspacioCC]?

Es un evento organizado por la Corporación sin ánimo de lucro Campus Creativity.

Es la FIESTA de las Ideas sobre las ColombiaS que reúne a CREATIVOS* para reflexionar y proyectar sobre aquello de las identidades país. Deseamos que sea un Espacio para la Creatividad Constructiva con Sello Colombiano.

*Artistas, diseñadores (de indumentaria, gráficos, objetuales, etc.), cocineros, escritores, arquitectos, publicistas … tú eres un creativo.

Nos reuniremos del 15 al 17 de abril/2013 en la Cámara de Comercio de Bogotá – Sede Salitre -  en el primer Campus Colombias, pero deseamos que los siguientes sean en Quibdó, San Andrés, Leticia, Medellín, Cali, Barranquilla, Cartagena y por supuesto, en tu ciudad.

Este Campus Colombias se compone de:

-  Día de la Inspiración
-  Días de Creación
-  Día de Exhibición y reconocimientos
   [Más información en AgendaCC]